For those of you who have been following me for awhile, are clients or perspective clients you may have noticed that HOTS Social Media Consulting has been down and undergoing some changes. In my previous post, the Q&A, I mentioned that I was going to talk about these changes in a separate post and now here it is! Hopefully this post will clear up any questions if not feel free to email me at houseoftherisingsunxoxo@gmail.com. I usually respond within 24 hours.
1.) I am no longer working by myself
One of the biggest changes is that no longer I am handling all business aspects by myself. Due to the high volume of work and projects, I have teamed up with a couple of freelancers in the social media business. These people are very skilled at what they do and offer much more that I could ever by myself. They are not employees but rather consultants and will be available case by case basis which basically means depending on the type of project you require these consultants will be on call for specific needs. We all need a little help now and then. Hopefully with this new practice in place we will be able to not only serve you better but more efficiently. (DISCLAIMER: because these freelancers are not employees but rather consultants pricing will vary a bit, details on pricing will be given at the time of 1st appointment not the initial consultation).
2.) New website!
To make booking appointments easier and have all the info about HOTS Social Media Consulting in one place we are running a test website through Wix. I am currently in the process working with a web developer to develop a permanent site. Keep in mind that we are still in the testing phase and there still might be some minor hiccups. So far the only trouble we have had is double booking appointments. If two people are on the site at the same time and book the same time slot both will get the appointment however that will not be the case. We will get in touch with you if this occurs Whenever you book an appointment through the site you will receive an email confirmation.
http://houseoftherisingsu.wixsite.com/smcs
3.) 24/7 Support NOW AVAILABLE to ALL CLIENTS
Originally 24/7 support was given to those who purchase our premium package and support was generally through Kik and Line Messenger apps. Now for all our clients we will have 24/7 support available through email. For our messenger app support that will still be exclusive to our premium clients.
For our current clients using this service all you have to do is send an email to houseoftherisingsunxoxo@gmail.com with the subject line 24/7 support. Your email will be filtered from the main inbox and placed into a special folder where you can expect an answer in around 30 mins to 2 hours (sometimes even less) everyday from 7 a.m. to midnight eastern time.
For our current clients this service will begin September 1, 2016. There will be an email going out later this week explaining the service in full. Please don't hesitate to contact me with any questions. For new clients who sign up between now and September your service will begin October 1, 2016. This service will be up and running fully December 1, 2016. After Dec 1 any client who signs up will be eligible for this service right away.
4.) Client Slots
Due to the high volume of work HOTS SMC is getting we will not be accepting every client from now on. In order for us to give you the best work and attention possible we will be trimming down our client list a little bit. At the beginning to each month I will post what will be known as client slots. It basically will let you know how many new clients we will be taking on that month. If you are interested in keeping us on retainer please send me an email with the subject line retainer and send me your number. I will contact you personally about how the retainers work. We only have a handful of clients that are retainers so space is very limited. This change will not affect any current clients.
The last thing I wanted to mention is not really a change but more of an implementation. From now on we ask future clients not to ask us about our current list of clients. We want to maintain a professional relationship to the highest regard and that includes confidentiality. Our work for one client will not directly effect the work for another. We promise to always do our best for you and your business.
No comments:
Post a Comment