Hyatt House Dallas/Lincoln Park
8221 North Central Expressway, Dallas, Texas, USA, 75225
Hotel Area/Building Structure:
The location of the hotel is a very nice and peaceful area yet it is super convenient. It is located near places like the Northpark Mall, Barnes & Nobles, and many local restaurants like In and Out Burger, IHOP and etc... The building has a very simple architecture nothing too fancy but generally a nice looking building.
Dislike: $12/night for parking (The hotel doesn't have too many parking spaces out in the front but has a parking garage where the payment comes in)
Rooms:
I stayed in both a one bedroom (king size bed) and a double bed room (double beds). Both rooms were spacious and had a fully equipped kitchen. The rooms were generally clean. There were some stains on the carpets and in the sinks but not bad enough that it wasn't livable. The beds and pillows were very comfy. Both rooms also had a living area with a pretty decent size couch that folds out into a bed.
Dislike: Their site failed to disclose a $50 charge for using the kitchen and when I posted a review on Yelp the manager said that the fee doesn't exist. I have the bill to prove it so not sure what the manager was saying was actually true or not.
Staff:
This was my biggest issue with the hotel. The staff all had friendly depositions and were all polite and nice. However when it came to service I have to say this was probably one of the worst. The room above mine have been making some loud noises for quite awhile 3 days straight to be exact and the noises went on for hours into the night. When I went down to talk to the staff about it they said they would help and nothing happened. They called the room and asked it they were hearing any noises I mean come on why would they hear noises if they were the ones making all that clatter?
There was also a time during my stay where the water in the entire hotel shut down and guests were not given any warning only when we asked they told us.
The cleaning staff also skipped my room and I had to track down a staff member.
And of course the manager calling me out on Yelp saying that there's no charge to the kitchen equipment, my bill says otherwise. (Next time just message me personally)
Other Amenities:
Fitness Center: Pretty decent and spacious (Open 24 hours)
Pool: Small pool and pool area but the hotel isn't that big so the size works
Guest Market: Not sure why they call this a market it is the size of a closet and just sells some drinks and snacks and some travel amenities. Convenient if you want a snack. (Open 24 hours)
Breakfast: Nice little spread. (Eggs, bacon, pancakes, omelets, yogurt, fruit, pastries, bread, juices etc...) 6:30 am- 9 ish
Overall I would only recommend this hotel for short stays or business trips definitely not something long term.
3/5
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